-
Answer a high volume of
calls and maintain a rapid response rate according to
agreed standards.
-
Log information on calls
received, where required and maintains detailed and
accurate records.
-
Maintain and update
continuously, by local knowledge and by local means, a
log of the availability of staff likely to receive
inbounds calls.
-
File data and perform other
routine clerical tasks as assigned and for other
departments as needed.
-
Order and maintain relevant
office supplies for effectiveness of personal duties.
-
Operate a variety of
standard office machines, including a personal computer
and a variety of computer software, phone, fax,
calculator and photocopy machine.
-
Communicate and liaise
verbally and internally between customer / suppliers /
visitors / enquires and relevant staff, and interpret
and respond clearly and effectively to spoken requests
over the phone or in person, and to verbal or written
instructions.
-
Establish and maintain
effective working relationships with co-workers,
supervisors and the general public.
-
Perform reception duties in
and efficient, professional and courteous manner.
-
Maintain regular consistent
and professional attendance, punctuality, personal
appearance, and adherence to relevant health & safety
procedures.
-
Pursue personal development
of skills and knowledge necessary for the effective
performance of the role.
